Every Larch Wood product is handcrafted with the utmost attention to detail. Please follow the care instructions provided on this web site and on the care instruction card you receive with your purchase. If you experience a problem we will replace your purchase if we determine that it has been properly cared for as per our care instructions and not misused or abused for some other purpose. The customer will be responsible for the shipping cost of a replacement product. Our products are designed to be functional, sustainable and timeless for you and for generations of cooks to come.